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Frequently Asked Questions
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What constitutes customisation?
We are
very receptive to users' feedback. In fact, our products have evolved into powerful,
flexible and yet user friendly business software solutions as a result of
feedback from our users. However, for a particular business solution,we prefer
to keep a single set of source codes.This
is to provide a fast and smooth upgrade
path for our SMA clients. By the way, we do not charge our SMA clients for upgrades.
Before deciding whether a user requeipo+st constitutes customization and hence the need
to keep separate source codes, we look into :
whether it is a frivolous request?
whether there is a non-programming solution?
whether the request will useful to all clients?
whether the request will be detrimental to any other client?
the time required to implement the user's request.
How do we obtain continuous software support?
Software support is free during the first six months
from date of installation of a MalProSoft product. Subsequently, support is
available upon signing of a Software Maintenance Agreement (SMA).
What are the salient
features of all MalProSoft products?
All MalProSoft products have these features:
Total flexibility by being fully data-driven
Every major module within a application has its own report writer
You can define unlimited user-defined report formats
Even the standard report formats are usually editable via the use of the Report
You can add unlimited user-defined fields
ยท dual language text interface
Multi-level passord-protection
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